Here is, in a few lines, our process, from the moment we receive the package containing your cards to the moment we send you back your engraved and protected cards. We have illustrated it with some photos taken in our offices to make it more meaningful!
1.We receive your cards
We collect the orders received every day. We then open each package (or letter) and compare the cards received with the cards ordered. If everything is in order (as is the case in the vast majority of cases!) we change the order status to “order received”, this status is displayed on the customer’s account. If there is a difference in the number of cards received, we inform the customer. Every time we open a package, we film it in order to prove the difference in case of dispute.
2. We store your cards
The cards received are stored in black boxes, protected from the light. These boxes are numbered by order and are stored in a reinforced cabinet, secured by code, while waiting to be graded. Each box contains of course only one order whether there are 1 or 100 cards!
3. We authenticate and engrave your cards
Each card is first authenticated using detection techniques (UV light, green light, weighing, …), once the card has been declared authentic it is entered into the database (name, edition, language, …once the card has been declared authentic, it is entered into the database (name, edition, language, etc.) and then graded/notated, starting with its centring/centering using a dedicated tool, then corners/edges and its surface using tools such as a high-magnification magnifying glass and a microscope that can be used to see details that are difficult to see or even invisible to the naked eye. A score is then given for each of the 4 scoring criteria and a final score that reflects the overall condition of the map based on our this score is not a mathematical average of the 4 scores, also called “subgrades”, as weightings take place.
4. We create a label and put a case
The graded cards are placed in a box in which any dust or residue has been removed and a label is added with the card information, the grades and a QR code to find it in the database. Cards with a score of 1 to 9.5 or simply deemed authentic (without a score) will have a silver label, cards in perfect condition with a 10 will have a gold label.
5. We check every card
Each card, label and case are checked to avoid any possible misprint in the indicated information, to remove any dust that may have slipped in with the card, to change any case with an undetected defect (crack, scratch, mark, …) before the final stage of the press because after that it would be too late!
6. We seal the cases
Each case is sealed with an ultrasonic press, making it tamper-proof and completely waterproof. Each day before sealing the first cases, we test the press settings with a test case to ensure that the case is perfectly sealed and does not show any marks caused by too much pressure. The ultrasonic sealing process does not use any glue or solvent that could damage the card, it is the micro-vibrations and the pressure that weld the 2 plastic shells of the case together and make them inseparable.
7. We pack and ship the packages
The cards are packed in small cardboard boxes adapted to their size. These boxes are then wrapped in bubble wrap or foam paper and placed in a suitable cardboard box. The cardboard box is then filled with protective and cushioning elements such as (recycled) cardboard shreds, (recycled) kraft paper, foam blocks, etc. Finally, an envelope containing the list of graded cards as well as the customer’s sleeves and top loaders is inserted into the package. The package is then closed and a shipping label is affixed. The customer is informed of the processing of his order and an e-mail with a tracking link is sent to him. Our shipments are made by Colissimo, the parcel service of La Poste.